Privacy policy
This Privacy Policy describes how Imperial Crockery (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from imperialcrockery.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Site.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date.
2. Information We Collect
a. Information You Provide Directly
We collect personal information you provide to us, including:
Contact Details: Name, phone number, email address, and shipping/billing addresses.
Order Details: Product details, payment confirmation, and delivery preferences.
Account Information (if applicable): Username, password, and related security data.
Customer Support: Any information shared when you contact us for assistance.
b. Information Collected Automatically
When you visit our Site, we automatically collect certain information through cookies and similar technologies, such as:
IP address, browser type, and device information.
Pages viewed, time spent on the Site, and referring websites.
This information helps us improve our Site performance and user experience.
c. Information from Third Parties
We may receive data from service providers such as:
Payment processors (for secure payment handling).
Shipping and logistics partners (to fulfill orders).
Analytics or marketing services (to better understand user preferences).
All such information is handled in accordance with this Privacy Policy.
3. How We Use Your Information
We use your personal information to:
Process orders and deliver products.
Communicate with you about your purchases, returns, or inquiries.
Improve our products and website experience.
Send marketing and promotional updates (only if you opt-in).
Ensure security and prevent fraud.
You may opt out of marketing emails at any time using the unsubscribe option in our messages.
4. Cookies
Our Site uses cookies to improve user experience, analyze traffic, and remember preferences.
You can disable cookies through your browser settings, but some features of the Site may not function properly without them.
5. How We Share Your Information
We may share your information with:
Service providers who perform functions such as payment processing, delivery, or IT support.
Marketing partners (with your consent).
Legal authorities, if required to comply with the law or protect our rights.
We do not sell or rent your personal information to any third parties.
6. Data Security and Retention
We use appropriate technical and organizational measures to protect your personal data.
While no online platform is completely secure, we strive to safeguard your information.
Your data is retained only as long as necessary to fulfill our business and legal obligations.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
To exercise any of these rights, contact us using the information below.
8. Children’s Privacy
Our Site and Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children.
9. International Users
If you access our Site from outside Pakistan, please note that your data may be transferred and processed within Pakistan, where data protection laws may differ from those in your country.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
📍 Address: Johar Town, Lahore
📧 Email: Imperial9226a@gmail.com
📞 Phone: 0309-1226677